MyCHN
Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Dental Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of Community Health Network is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Dental Patient Services Specialist DPSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of CHN.
Each DPSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides a high level of customer service within all interactions with patients, patient's families, community partners, and fellow co-workersStaying informed of all P&P of CHN within scope of work to appropriately answer calls and accurately delivering correct information to the callerResponsible for ensuring courteous and timely telephone service, patient scheduling, registration, patient flow, check in and checkoutProperly document all communication with the caller in the appropriate area and route messages to correct recipientMaintain patient confidentially in all areas of operations and adhere to CHN policy's when releasing protected health information (PHI)Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management.
Resolve problems in a timely and accurate manner, reflecting a helpful and professional customer service attitudeSchedulingMaintain a set knowledge of the OpenEMR EHR system to help register scheduled patients and ready the electronic patient chart for the provider encounter.
This also involves noting any changes in patient information in the electronic patient record to convert an encounter for all dental locationsConfirm and ready incoming patient charts for next day appointmentsInterview patients to obtain basic demographic information and update patient charts as neededTriage telephone calls; demonstrate good working knowledge of difference between dental emergencies and routine careProvide patient a Good Faith Estimate over the phone or in person when schedulingappointmentsSchedule appointments for dental providers adhering to set parameters, monitor cancellations and reschedule appointmentsApply the Center's sliding discount scale and understand insurance plans, workingwith insurance representatives to finalize patient payment plans and feesReviews patient's accounts to provide patient with all pertinent information prior to their appointmentReviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date; if they are not maintain a list to ensure patient's information is updated upon arrivalMaintain the physical condition of the waiting area and patient bathroomAssist hygiene providers and coordinate patient recall systemArrival of PatientsMake sure all patient's sign-in and document all appropriate information set by the managerPrepare New Patients forms to patient to complete upon arrival and maintain compliance for continuous quality effortsAssist patient in completing medical history if needed Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
before/ after the patient completes themAssure accurate and timely collection and data entry of required patient demographic, insurance, and household income informationPrepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seenCheckout of PatientProvide the patient with a copy of their Good Faith Estimate or Treatment plan before scheduling for dental services Collect payment of fees for current and previous visits, provide receipt of payment to the patient, and respond to patient account questionsSchedules follow-up appointments and return to office RTO's when directed by clinical staffDaily Close-out Assure accurate and timely performance of end-of-day and other processing as requiredReconcile cash drawer with Open Dental report to ensure recording of all revenue collected from the patientSafeguard cash and checks from collected paymentsEnsure cash and credit card receipts are prepared and ready for transfer to accounting department by the beginning of the next business dayRequired Skills/Abilities:
Working knowledge of computer applications such as word processing, spreadsheets, and email systemsAbility to work with office equipment computer keyboarding, printers, copiers, fax machines, and telephone systemsAbility to communicate clearly and effectivelyAbility to work with people of all socioeconomic levelsAbility to record and transmit detailed informationAbility to interpret and comply with applicable policies and regulationsAbility to exercise good judgement in evaluating situations and making decisionsStrong team player with a focus on collaborationWorking knowledge of third-party payer systems:
Medicare, Medicaid, and commercial programsAbility to handle multiple projects simultaneouslyAbility to use multi-line telephone systems Consumer advocate for quality health care and servicesPreferred Skills/Abilities:
Bilingual ability in SpanishRequired Education and
Experience:
High school diploma or GED One year customer service experience in a medical or dental facilityPreferred Education and
Experience:
NoneSupervision
Responsibilities:
NonePhysical RequirementsOccasionally required to sit, talk, and standFrequently required to utilize hand and finger dexterityAbility to reach, stoop, walk, and lift up to 50 poundsSpecific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focusWork Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH)Noise Level:
ModeratePutting Our Heart into Your CareMyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
BenefitsHealth insurance, Dental insurance, Vision insurance, Paid time off, 401(k), 401(k) matching, Life insurance, Other, Flexible schedule, Disability insurance, Referral program, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeAbout the Company:
MyCHN.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Dental Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of Community Health Network is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Dental Patient Services Specialist DPSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of CHN.
Each DPSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides a high level of customer service within all interactions with patients, patient's families, community partners, and fellow co-workersStaying informed of all P&P of CHN within scope of work to appropriately answer calls and accurately delivering correct information to the callerResponsible for ensuring courteous and timely telephone service, patient scheduling, registration, patient flow, check in and checkoutProperly document all communication with the caller in the appropriate area and route messages to correct recipientMaintain patient confidentially in all areas of operations and adhere to CHN policy's when releasing protected health information (PHI)Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management.
Resolve problems in a timely and accurate manner, reflecting a helpful and professional customer service attitudeSchedulingMaintain a set knowledge of the OpenEMR EHR system to help register scheduled patients and ready the electronic patient chart for the provider encounter.
This also involves noting any changes in patient information in the electronic patient record to convert an encounter for all dental locationsConfirm and ready incoming patient charts for next day appointmentsInterview patients to obtain basic demographic information and update patient charts as neededTriage telephone calls; demonstrate good working knowledge of difference between dental emergencies and routine careProvide patient a Good Faith Estimate over the phone or in person when schedulingappointmentsSchedule appointments for dental providers adhering to set parameters, monitor cancellations and reschedule appointmentsApply the Center's sliding discount scale and understand insurance plans, workingwith insurance representatives to finalize patient payment plans and feesReviews patient's accounts to provide patient with all pertinent information prior to their appointmentReviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date; if they are not maintain a list to ensure patient's information is updated upon arrivalMaintain the physical condition of the waiting area and patient bathroomAssist hygiene providers and coordinate patient recall systemArrival of PatientsMake sure all patient's sign-in and document all appropriate information set by the managerPrepare New Patients forms to patient to complete upon arrival and maintain compliance for continuous quality effortsAssist patient in completing medical history if needed Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
before/ after the patient completes themAssure accurate and timely collection and data entry of required patient demographic, insurance, and household income informationPrepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seenCheckout of PatientProvide the patient with a copy of their Good Faith Estimate or Treatment plan before scheduling for dental services Collect payment of fees for current and previous visits, provide receipt of payment to the patient, and respond to patient account questionsSchedules follow-up appointments and return to office RTO's when directed by clinical staffDaily Close-out Assure accurate and timely performance of end-of-day and other processing as requiredReconcile cash drawer with Open Dental report to ensure recording of all revenue collected from the patientSafeguard cash and checks from collected paymentsEnsure cash and credit card receipts are prepared and ready for transfer to accounting department by the beginning of the next business dayRequired Skills/Abilities:
Working knowledge of computer applications such as word processing, spreadsheets, and email systemsAbility to work with office equipment computer keyboarding, printers, copiers, fax machines, and telephone systemsAbility to communicate clearly and effectivelyAbility to work with people of all socioeconomic levelsAbility to record and transmit detailed informationAbility to interpret and comply with applicable policies and regulationsAbility to exercise good judgement in evaluating situations and making decisionsStrong team player with a focus on collaborationWorking knowledge of third-party payer systems:
Medicare, Medicaid, and commercial programsAbility to handle multiple projects simultaneouslyAbility to use multi-line telephone systems Consumer advocate for quality health care and servicesPreferred Skills/Abilities:
Bilingual ability in SpanishRequired Education and
Experience:
High school diploma or GED One year customer service experience in a medical or dental facilityPreferred Education and
Experience:
NoneSupervision
Responsibilities:
NonePhysical RequirementsOccasionally required to sit, talk, and standFrequently required to utilize hand and finger dexterityAbility to reach, stoop, walk, and lift up to 50 poundsSpecific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focusWork Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH)Noise Level:
ModeratePutting Our Heart into Your CareMyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
BenefitsHealth insurance, Dental insurance, Vision insurance, Paid time off, 401(k), 401(k) matching, Life insurance, Other, Flexible schedule, Disability insurance, Referral program, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeAbout the Company:
MyCHN.
Estimated Salary: $20 to $28 per hour based on qualifications.
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